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Athabasca University

Government Student Financial Assistance Programs

COVID-19 Contacts and Provisions

PROVINCE/TERRITORY CONTACT INFO WEBSITE PROVISION if applicable
British Columbia 1-800-561-1818 Student Aid BC Student Aid BC policy states that student financial aid recipients should not be disadvantaged due to interruption of study by a disaster.
Alberta Online Services whenever possible. or Phone: 1-855-606-2096, option 1 Alberta Student Aid Alberta Student Aid asks students to use online services to apply for and to manage their Alberta student loan. Alberta student loan repayment and interest charges will be automatically paused for 6 months.
An interruption in study of 30 calendar days or less will have no impact on student eligibility for financial assistance or disbursement of funding. Students who need to withdraw or cannot successfully complete their program due to COVID-19 will not penalized in terms of eligibility for future funding under Alberta Student Aid’s History of Withdrawal Policy. May 1, 2020 second semester students will proceed as usual unless the student decides otherwise. AU’s 6 course maximum policy will be applied. In general, Alberta Student Aid expects Educational Institutions will follow the ASA Operational Policy.
Saskatchewan studentservices@gov.sk.ca SASK Student Financial Assistance SASK student loan borrowers will not be disadvantaged by study interruptions due to COVID-19. Upcoming semester funding will be processed as usual. Recommend students keep up to date via their SSS portal for current messaging.
Manitoba msa_ims@gov.mb.ca or 1-800-204-1685 Manitoba Student Aid The Government of Manitoba does not currently charge interest on student loans. MSA is actively reviewing options to further support students as part of a whole-of-government effort to prepare for and mitigate the effects of COVID-19.
Ontario Use OSAP student portal or 1-888-449-4478 Ontario Student Assistance Program (OSAP) OSAP accepts part time applications online, no delays expected. OSAP is working on resolutions for alternate transmission of a number of paper-based processes. Students who had been actively participating in their courses as of March 13, 2020 will not receive an academic progress penalty for one COVID-related private AU course extension.
Students who accept a COVID-related AU private extension and were not actively participating in their courses as of March 13, 2020 will receive the applicable academic progress penalty (academic probation or academic restriction) and may have their loan and grant funding eligibility reassessed as per the processes currently in place. Academic progress and active participation at the end of the extended study period will continue to be reported.
OSAP expects PSI’s to comply with established policy.
Quebec N/A N/A N/A
New Brunswick 1-800 number has been re-directed to urgent care. NB Student Financial Services Message from NB Senior Administration: New Brunswick Student Financial Services is operating at a reduced capacity as it continues to monitor the changing situation for students and borrowers resulting from the Coronavirus (COVID-19) pandemic. We are working with our federal government partners and educational institutions to ensure that our clients do not experience unnecessary hardship during this uncertain time. While our operations will continue, our priority will be students who were already in-study prior to March 16, 2020.
Prince Edward Island 1-902-368-4640 PEI Student Financial Assistance To support student loan borrowers during the COVID-19 pandemic, the Province of Prince Edward Island announced its plan to automatically suspend payments on P.E.I. Student Loans from March 30th to September 30th, 2020.
Nova Scotia N/A NS Student Assistance Message from NS Student Assistance: Many colleges and universities are extending terms, suspending classes and postponing work placements and graduations. We realize that many of you are worried about how you will afford an extension of your studies or a delay in starting your summer job or career.
At Nova Scotia Student Assistance we are maintaining essential services. We are also working with schools and the Canada Student Loan program to find ways to address your funding and repayment concerns. Things are still changing rapidly but please know that we are prepared to be flexible in order to meet your needs through this unusual situation.
Newfoundland and Labrador NL Student Aid has discontinued in-person and phone services. Please email studentaidenquiry@gov.nl.ca NL Student Financial Assistance No specific provisions at this time.
Yukon 1-867-667-5929 Yukon Student Financial Assistance YSFA will confirm enrolment electronically and direct mail student funding payments.
Northwest Territories 1-800-661-0793 NT Student Financial Assistance No specific provisions at this time.
Nunavut 1-877-860-0680 Financial Aid for Nunavut Students No specific provisions at this time.
NSLSC/CSLP N/A National Student Loans Service Centre Canada Student Loan paused loan repayment until September 30th with no accrual of interest. Major disruption to NSLSC website – will be updated as information is provided.

Updated April 06 2020 by Student & Academic Services

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