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Athabasca University

Welcome to Electronic Letters (e-letters)

Choosing e-letters as the Letter Delivery Method

Follow this easy four step process to choose e-letters as your letter delivery method. Note: selecting e-letters as your letter delivery method means you will not receive certain printed letters (as listed below) through Canada Post. E-letters or e-letter notifications do not arrive via e-mail. You are required to access these letters online in the myAU student portal or through the Office of the Registrar Online Services (OROS). You should check your e-letters on a regular basis – at least every two weeks. If you prefer to have your Athabasca University letters printed and mailed to you, please choose printed letters as your letter delivery method.

We have enabled you to view your letters online to provide a more convenient and timely way for you to access your letters. We recommend that you save all letters to your PC because e-letters will only be available online six months after they have been created. Not all letters are available online; those not available will be printed and mailed to you through Canada Post. In the future, we hope to provide more letters electronically.

Choosing printed letters as the Letter Delivery Method

If you choose printed letters as your letter delivery method, you will receive print copies of Athabasca University letters via Canada Post. If you would like to conveniently view your letters online, please choose e-letters as your letter delivery method.

Note: On September 1, 2011 we will be converting all print letters that are currently accessible via the e-letter delivery method to the e-letter format. If you would still prefer to receive these letter in a print format delivered via Canada Post, you will be able to choose the method of delivery and you will be assessed a one-time $10 fee for this service.

Letters available through e-letters

This feature allows you to view certain letters online should you choose this option as your letter delivery method. By choosing to receive your letters electronically, you will be able to view, save, and/or print the following letters:

Admission - This letter confirms that you have been admitted to Athabasca University. Please note that there are several different types of admission letters. Not all admission letters will be available online, and these letters will be mailed to you.

Registration - This letter confirms that your registration request has been processed. Please note that this letter appears after the 11th day of the month prior to your start date (e.g. the letter for a course you are beginning on December 1 will appear after November 11). Please also note that this letter is generated once a tutor has been assigned to the course you have registered in.

Pre-registration - This letter confirms that your pre-registration request has been processed. This letter is sent to you when you pre-register in a course more than two months in advance of your start date.

Re-registration - This letter confirms that you have been registered in a course in which you were previously registered.

Tutor - This letter introduces and provides contact information for the tutor of your course.

Withdrawal - This letter confirms that your withdrawal from a course has been processed.

Extension - This letter confirms that your request for a course extension has been processed.

Examination - This letter confirms your request for an examination has been processed.

Final grade - This letter confirms your final grade for a course.

If you have any questions, concerns or comments, or are experiencing any difficulties with accessing e-letters, please contact us.

Updated June 15 2015 by Student & Academic Services

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